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YTC is committed to customer satisfaction by providing a consistent, high-quality service. In 2006 the company embarked on a journey towards a formal quality certification programme, ISO 9001 – to demonstrate this commitment to its customers.
The following quality measurable are used to continuously benchmark our services against our customer’s expectations:
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Seeking customer feedback on all services delivered and ensuring that we listen, understand and respond
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Measured compliance with performance standards and customers scope of work
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Evaluation of product and service quality with appropriate evidence of conformance.
YTC will achieve this by:
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Implementing an ISO 9001 Certified Quality Management Programme
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Being Innovative and providing a value added service
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A committed team effort
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Ongoing commitment to he highest safety standards – measured against a reputable safety programme (NOSA)
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Adoption of a continuous improvement approach in all processes and services.
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